Information Technology Service Manager
Published date: 2025/01/06
- Location: Winnipeg, Manitoba, Canada
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).
Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people and persons with disabilities.
An eligibility list may be created for regular, term or acting status opportunities for similar positions and will remain in effect for 12 months.
Introduction
Are you ready to embark on a career where every day is an adventure where innovation and transformation are the norms, and where your expertise makes a real impact? Look no further! We are searching for passionate IT professionals to join our team, Digital and Technology Solutions (DTS).
DTS is seeking to fill two key senior leadership positions:
Every day is a new challenge at DTS! Our IT landscape is ever evolving, ensuring you will never be bored. If you thrive on solving complex problems, designing innovative solutions, and working on projects that directly influence the future, you have found your place.
Your work won’t just be about code and hardware; it will be about creating real change. You will be on the front lines of delivering essential government services efficiently and effectively, where you will play a pivotal role in shaping Manitoba’s technological future.
Are you up for the challenge? We are seeking visionaries, innovators, and change-makers who possess:
To be considered for this competition, you must submit an APPLICATION FORM along with a copy of your resume.
DTS is seeking to fill two key senior leadership positions:
- IT Service Manager, Application Management Services (2 positions)
Every day is a new challenge at DTS! Our IT landscape is ever evolving, ensuring you will never be bored. If you thrive on solving complex problems, designing innovative solutions, and working on projects that directly influence the future, you have found your place.
Your work won’t just be about code and hardware; it will be about creating real change. You will be on the front lines of delivering essential government services efficiently and effectively, where you will play a pivotal role in shaping Manitoba’s technological future.
Are you up for the challenge? We are seeking visionaries, innovators, and change-makers who possess:
- A passion for embracing the evolving technology landscape.
- Positivity, flexibility, and the ability to easily adapt to change.
- A drive to make a lasting impact.
To be considered for this competition, you must submit an APPLICATION FORM along with a copy of your resume.
Conditions of Employment:
- Must be legally entitled to work in Canada
- Must provide and maintain a satisfactory Criminal Record Check
- Must be able to work evenings and weekends as required
- Must be able and willing to move from unit to another
Qualifications:
Essential:
To Apply for the Position:
Click here to access the application form. To be considered for this competition you must submit an application form. Complete the application form at the link above or contact Human Resource Services under “Apply to” to request a copy of the application form.
Note: Only those who submit their application form and resume will be considered.
- Post-secondary degree or diploma in a technology and/or business discipline, or equivalent combination of education, training, and experience may be considered.
- Experience in one or more of the following IT business management functions: Business Systems Analysis, Application Development, IT Architecture, Infrastructure and Operations, Project Delivery Management, Business Relationship Management, or related functions.
- Experience supervising staff including coaching, mentoring and managing performance.
- Experience adapting to a changing work environment including tasks, responsibilities and/or people.
- Experience designing and reporting against performance measures.
- Knowledge of emerging technologies and trends in the IT industry and their potential impact on government operations and service delivery
- Strong interpersonal skills with experience building and fostering collaboration with various internal and external stakeholders.
- Strong verbal communication skills with the ability to communicate effectively to different levels of the organization.
- Strong written communication skills.
- Strong business and political acumen demonstrated through experience providing strategic advice to senior leaders to influence decisions.
- Experience in vendor and contract management.
- Experience in financial management including business case development, cost estimation, and budget management.
To Apply for the Position:
Click here to access the application form. To be considered for this competition you must submit an application form. Complete the application form at the link above or contact Human Resource Services under “Apply to” to request a copy of the application form.
Note: Only those who submit their application form and resume will be considered.
Duties:
The IT Service Manager will be responsible for planning, managing, and operating a specific set of IT services that are clearly defined. This includes leading teams, coaching and mentoring employees, and managing staff performance to ensure their professional development and growth. The manager will look for innovative ways to improve service delivery, including defining and meeting Service Level Agreements (SLAs) for each IT service. They will also prioritize the development of employee skills and continuous improvement opportunities.
The IT Service Manager will be accountable for managing vendors effectively to ensure they meet their contractual obligations and deliver the expected outcomes. They will also demonstrate excellence in reporting on key performance indicators (KPIs) for their respective IT services to ensure transparency and accountability. Furthermore, the IT Service Manager will provide customer relationship management functions to enhance customer satisfaction, including issue resolution and managing customer feedback. They will prioritize customer
satisfaction by measuring it consistently and taking appropriate measures to improve it continuously. The IT Service Manager is a change advocate and experienced in a fast-paced environment. The Manager is flexible and can motivate others to grow and everchanging environment.
The IT Service Manager will be accountable for managing vendors effectively to ensure they meet their contractual obligations and deliver the expected outcomes. They will also demonstrate excellence in reporting on key performance indicators (KPIs) for their respective IT services to ensure transparency and accountability. Furthermore, the IT Service Manager will provide customer relationship management functions to enhance customer satisfaction, including issue resolution and managing customer feedback. They will prioritize customer
satisfaction by measuring it consistently and taking appropriate measures to improve it continuously. The IT Service Manager is a change advocate and experienced in a fast-paced environment. The Manager is flexible and can motivate others to grow and everchanging environment.
Apply Now:
Advertisement # 43628
Talent Acquisition - Executive Recruitment
Human Resource Services
608-330 Portage Avenue
Winnipeg, MB, R3C 0C4
Phone: 204-945-6892
Fax: 204-945-0601
Email: PSCExecutivejobs@gov.mb.ca
Related listings
-
IT Summer Student - CybersecurityTech Jobs Calgary (Alberta) 2025/03/15Job Summary - Baytex Energy is seeking a motivated and detail-oriented summer student to join our cybersecurity department. This role provides hands-on experience in the fast-paced world of energy sector cybersecurity and offers an opportunity to con... -
IT Technical ConsultantTech Jobs Toronto (Ontario) 2025/02/13Reporting to the Manager, IT Portfolio Management, the IT Technical Consultant provides technical and analytical support, performs trouble shooting functions, implements processes, systems or projects that contribute to the efficient and effective te...
-
Director, Technical SolutionsTech Jobs London (Ontario) 2025/02/12We are looking for a Director, Technical Solutions. Our Technology, Canada & Great West Life Co team is a strategic partner in our business with an ambition to be a customer first, forward-thinking, agile technology organization delivering secur...
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"